TeamMonitro for BPOs & Call Centers

High call volume, shift-based schedules, and a need to know who's actually on a call right now — TeamMonitro is built for exactly that.

The Challenge

Where visibility usually breaks down

Hard to know how many calls agents are actually making

Working vs. idle time is hard to see across shifts

Productivity is difficult to measure across large teams

How TeamMonitro Helps

Call Tracking

Every call logged automatically, with filters built for high call volumes.

Productivity Tracking

Working and idle time for every agent, with a visual daily timeline.

Employee Monitoring

Screen and activity visibility across large, distributed teams.

Relevant Features

Every call logged automatically, searchable in one place.

Working vs. idle hours, sessions, and a visual daily timeline.

See who's working, idle, or offline — in real time.